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servIOApplied Service Innovation Design
_ deliver better services through service design skills and guided application on real-life business challenges.
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To completely integrate Service Design competency into your teams and company operations, we suggest beginning with our core program, servIO.
This three-month program has two parts: learning workshops on underlying design concepts, and guided application in which your team works through real-world business problems.
The end objective is to instill this capability throughout the team and organization, and to master addressing problems and seizing opportunities through cutting-edge design to improve and deliver innovative service.
This three-month program has two parts: learning workshops on underlying design concepts, and guided application in which your team works through real-world business problems.
The end objective is to instill this capability throughout the team and organization, and to master addressing problems and seizing opportunities through cutting-edge design to improve and deliver innovative service.
why servIO?
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Innovation Potential: servIO can unlock new opportunities for innovation and differentiation for your business. |
Co-Creative: Collaboration with customers and stakeholders fosters co-creation and idea generation when using servIO. |
Continuous Improvement: After utilising servIO, you can continue with improvement and optimization on your own. |
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Competitive Advantage: Service innovation can provide your an advantage in a crowded market |
Scalability: servIO can be scaled to meet the evolving needs of your team or business. |
Customer-Centric: servIO can be tailored to the needs and preferences your business with the right tools. |
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LEARNING WORKSHOP# Key to the success of the servIO: Deliver Better Services By Design program is assembling the right team that will undergo a rigorous 2-day learning workshop on the Service Design method and tools.
dAY 1
++ Aligning learner's understanding of various concept related to Service Design (vs Customer Experience vs User Interface/ User Experience). ++ Introducing the servIO : service design framework that leads to service innovation. ++ Deep dive into the various stages of the servIO: Service Design Innovation model. ++ Learn how to use tools and techniques like empathy map, customer journey map, persona, service blueprint amongst others. ++ Organise teams for their field work and immersion on a service design project. ++ Develop your team presentation based on your understanding of the service design concepts and tools needed by their project. dAY 2
++ TEAMS WORK ON THEIR RESPECTIVE PROJECTS WHICH HIGHLIGHTS THE DEFINED CHALLENGE. ++ UTILISE TOOLS AND TECHNIQUES TO GENERATE POTENTIAL SOLUTION. AND SHARE THEIR NEW SERVICE/EXPERIENCE PROPOSITION TO THE CLASS. ++ DEVELOP A LO-FIDELITY PROTOTYPE AS A CONCLUDING STEP TO THIS PRACTICAL EXERCISE. ++ MEASURING THE RESULTS (SUCCESS OR FAILURE) OF A SERVICE DESIGN INNOVATION PROJECT. ++ SELLING (AND NURTURING) A SERVICE DESIGN INNOVATION MINDSET IN YOUR COMPANY. ++ KEEPING A VIEW OF TRENDS OF SERVICE DESIGN DISCIPLINE. ++ INDIVIDUAL REFLECTION ON THE APPLICATION OF SERVICE DESIGN IN YOUR RESPECTIVE COMPANIES |
GUIDED APPLICATION After the team has concluded their learning workshop, our consultant engages you and apply what you have learned into the business.
The following phases of the program is spread out across 3 months or less, dependent on the agreed program plan. Insight
Initial Issue Identification. Discovery
Know More, Dig Deeper IDEATE
Identifying Options PROTOTYPE
Developing possible solutions IMPLEMENT
Deliver solutions that work 
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Let's have coffee!
Contact Us Are you interested to explore more about our core programme? Or would like to partner with us? Fill in the form to have a chat with our principal consultant. |
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