/ Downloads
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We know how difficult it is to wade through tons of information to come up with simple but impactful summary of key concepts. Something that we all need in communicating these ideas and concept with our teams and across the organisation.
Below are some free to download content that you can use as you see fit. |
Featured Content:
* Service Vision Map * Persona * Customer Journey Map * Service Blueprint |
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Service Vision Map GuideThe Service Vision Map is a visual representation of activities around a transformed state of your current service delivery.
The guide helps you look at various components critical to arriving at this expressed goals. > Know more about Service Design. > Attend " designing better services - introduction" > Attend comprehensive " services design - complete" > Download TEMPLATE and the Guide from the link below. 
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Personas Development GuidePersonas development helps craft a representative individual based on several attributes.
It may be based on existing or anticipated customer segment but borne out of insight or data. > Know more about Service Design. > Attend " designing better services - introduction" > Attend comprehensive " services design - complete" > Download TEMPLATE and the Guide from the link below.
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Customer Journey Map (CJM) GuideThe Customer Journey Map is a potent tool to draw out the customer's service experience from the start to the end. There are 3 distinct areas to fill up in a CJM - 1/ stages/ action which provide the activities and context of the customer. 2/ Touchpoint which highlights the tool, object or artefact present with the customer. 3/ Emotion of the customers as s/he is going through the service experience. > Know more about Service Design. > Attend " designing better services - introduction" > Attend comprehensive " services design - complete" > Download TEMPLATE and the Guide from the link below.
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Service BluePrint GuideThe Service Blueprint extends the story you are crafting to see a holistic view of what is happening to your service delivery.
These is focus on how the oganisation delivers the service using tools or processes. This can come in the form of visible artefact or touchpoint to the customer or not. > Know more about Service Design. > Attend " designing better services - introduction" > Attend comprehensive " services design - complete" > Download TEMPLATE and the Guide from the link below.
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Let's have coffee!
Contact Us If you would like to know more about Service Design and the EGuides above, do fill in the form to have a chat with our consultant. |
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