BUILD BETTER BUSINESS AND TEAMS
​BY PLAYFULLY EXPLORING DESIGN 

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We develop and deliver learning events in the form of classroom, online or blended to level up the skills of various teams in an organisation.

We focus on several domain specifics within the service design thinking and serious play principles. 

​Learning session are co-created with you and conducted by experienced domain experts and practitioners.  Learning is always fun with pxd labs!

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Here are specific training and other related learning events  in response to the challenges we've heard from various customers.

​We believe in custom fitting and  co creating workshops and learning programmes with clients. 

​Do give us a call to have a no-obligation chat or even trial for some of our services. ​​

SERVICE DESIGN
FOUNDATION TRAINING

service design/ doing foundation training

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 Your team is at the early stage of folding-in Service Design method and tools. You need a solid, proven and applicable training programme to have common language and platform in tackling wicked problems. 

+ Widely conducted,  service design training programme
+ Delivery method ( class-room, online or blended)
+ Pre need analysis of skill/ maturity level

Duration:  2day training session/ 20 max 

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customer discovery

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"Know your customers".  We can't but emphasise this enough. You want to emphatise and understand the needs your customers BEFORE you invest months (even years!) building the wrong product or service.  This experiential and interactive training programme is for you. 

+ What is Customer Discovery? 
+ What is your customer's JTBD?
+ How to conduct customer's interview?
+ How to use discover tools (digital & analogues) ?
+ How to crystalise insights using Persona? 

Duration: 0.5 day training

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problem framing 

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Are you solving the right problem? Many of us are quick to jump into solution mode, where we should probably step back and frame what is the real issue.  This training programme helps product and market owners apply this structure before jumping into design sprint.

+ How to map various stakeholder's and their views? 
+ How to discover user's needs and wants? 
+ How to frame a set of problems  based on research and insights? 
+ How to identify opportunities within the problem(s). 

Duration: 1 day training

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