Past Events

Past for-public events

We need to anticipate events that have a low probability of occurrence but with a likely high impact on ourselves, teams, and businesses.

In this 45-minute talk, Darwin will walk you through the steps to gain skills in reading signals around us. We have to consider and consistently sharpen our acuity in distinguishing between signals and noise; building our signal logs; and, identifying emergent themes. By doing so we gain agency to anticipate these out of the blue scenario that is focusing right now in the distance.

More here.

RISE - Corporate Innovation Powerhouse has made their sophomore event virtual and LIVE! This year the theme revolves around celebrating Resilience.

Darwin will be presenting a 75-minute online workshop titled " Design Futures One: Crafting Your Personal #Resilience Plan". It is a learning session on being ready for the eventuality that we will face another crisis similar to this. We will take a page from Design Futures tools and methods to shed light on our path to a preferable future. Limited to 40 seats.

Book tickets here

If you are a Design Thinking practitioner looking to fire up engagement or simply curious about the intersection of Serious Play and Design Thinking and are keen to take your Innovation output to the next level, then join us for this not "business as usual" workshop.

This Workshop consists of 7.5 hours of live instruction with 2 faciliators and up to 20 participants. The Workshop will be delivered using Zoom Video Conferencing, Miro / Mural collaboration canvases and Mentimeter.

Registration: via EVENTBRITE

We are a week away from our Serious Play for Innovation Co-creation webinar supported by DesignSingapore Council and Paperwork SG (Friday 24 July 1000- 1130).

Join LEGO® SERIOUS PLAY® facilitators Angela Koch and Darwin Antipolo as they demonstrate how LEGO® brick play can drive engagement and breakthroughs within Design Thinking. If you're ready to take your innovation output to the next level, join us for this not "business unusual" webinar.

Register: https://designthinkingseriousplayway.eventbrite.sg

Trainers and Adult Educators in Singapore are acknowledged enablers for developing a future-ready workforce that is aligned with structural transformation planned for the economy.

This national agenda and its respective sectoral and organizational response have been formulated using design for futures methods and tools.
Why not apply the same framework into our individual practice and career journey?

Free 120 minute immersive session.

Registration : Full / Closed (Link)

FRAMING YOUR PROBLEM EFFECTIVELY

In our Service Innovation Design Training Programme, we put great emphasis in truly understanding the problem at hand.

This step helps in defining and breaking down complex business problems into levels of priorities. You are able to make better and faster actions.

In 60-minutes, we will look and use simple exercises to frame your problem effectively.

Trainer: Darwin Sy Antipolo / 27 May 2020/ 1.00-2.00 pm (SGT)

REGISTER HERE

CONDUCTING CUSTOMER DISCOVERY REMOTELY

In our Service Innovation Design Training Programme, we put in-front (middle and side) the customer in our approach.

This step explores the many layers of needs and wants of our customer or users. But a current complication from our WFH world reduces ways to be with our customers.

In 60-minutes, we will discuss and explore other means to discover our customers needs.

Trainer: Darwin Sy Antipolo / 28 May 2020/ 1.00-2.00 pm (SGT)

REGISTER HERE

MAPPING CUSTOMER JOURNEY REMOTELY

In our Service Innovation Design Training Programme, customer journey mapping is a rallying point in putting context to what we know of our customers/ users.

This activity visualises the steps our customers go through in achieving their personal goal, need or want. You will be able to see areas of opportunities to address or even points of delight that you need to sustain.

In 60-minutes, we will actively map your customer's journey and create an action point for you (with your team) to do it remotely.

Trainer: Darwin Sy Antipolo / 29 May 2020/ 1.00-2.00 pm (SGT)

REGISTER HERE

100% / Outstanding - How do you rate the trainer's knowledge on the subject matter?

CUSTOMER IS STILL KING,
Service Innovation Design (KL, MALAYSIA)

Deliver a memorable customer service experience now or lose your customers forever!
In this workshop, we look at crafting moments of brilliance within your customer’s journey using the Service Design Innovation model. The 2-day immersive workshop will empower learners to develop solutions, looking at the end-to-end service experience across various touchpoints of a business. Learners will have practical, ‘hands on’ exercises using tools and techniques in achieving these goals. One of our much loved and highly-regarded tools is the LEGO® SERIOUS PLAY®.

DATE: Oct, 2019 + Trainer: Darwin Sy Antipolo + Register via TAP Malaysia