Service Design - Foundation Workshops
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DESIGNING BETTER SERVICES - A SERVICE DESIGN PRIMER.
In this introductory 120-minute learning workshop, we share with participants the general framework of Service Design. We take a focused look at the method and a sweeping look at various tools; explore local and popular case studies; and, end with actionable steps. We spotlight critical activities and tools to use in the hard task of (re)designing better services. |
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Workshop Outline
:: 10 min Introductions/ Breaking Ice :: 10 min What is Service Design. :: 20 min Why Service Design. Case Studies :: 30 min How of Service Design. Tools Set :: 10 min Applying Service Design in Your Context :: 10 min Q/ A :: Bonus: 30 mins - Design + Futures |
Public Workshop Dates:
:: Latest date here in EVENTBRITE 4:00 PM – 6:00 PM (Singapore Time) Interested to bring this to your team/ business? Book to chat with Darwin >>> |
In our Deliver Better Service Programme, customer journey mapping is a rallying point in putting context to what we know of our customers/ users.
This activity visualises the steps our customers go through in achieving their personal goal, need, or want. In 60-minutes, we will actively map your customer's journey and create an action point for you (with your team) to do it remotely. Workshop Outline
:: 5 min Introductions/ Breaking Ice :: 15 min What is Customer Journey Map :: 15 min Why is there a need to map a Customer's journey :: 10 min How to map a Customer's journey :: 10 min Q/A Public Workshop Dates: TBA Interested to bring this to your team/ business? Book to chat with Darwin. >>> |
In our Deliver Better Service Programme, we put great emphasis on truly understanding the problem at hand.
This step helps in defining and breaking down complex business problems into levels of priorities. You are able to make better and faster actions. In 60-minutes, we will look and use simple exercises to frame your problem effectively. Workshop Outline
:: 5 min Introductions/ Breaking Ice :: 15 min What are the types of Problems :: 15 min Why is there a need to reframe a problem :: 10 min How to then reframe a problem :: 10 min Q/A Public Workshop Dates: TBA Interested to bring this to your team/ business? Book to chat with Darwin. >>> |
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Let's have coffee!
Contact Us Are you interested to explore more about our sevice design workshops? Or would like to partner with us? Fill in the form to have a chat with our principal consultant. |
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